Frequently Asked Questions

Everything you need to know about Facilities Finder — facility-level data, AI-powered search, and territory tools for industrial sales reps

Product

What is Facilities Finder?

The only B2B sales-intelligence platform built on facility-level data. Every plant, branch, and warehouse is a first-class record — 600,000+ US industrial facilities with 25 million+ decision-maker contacts, covering all 50 states. Built for field sales reps who prospect by territory and sell to plant-level buyers.

How is Facilities Finder different from ZoomInfo, Apollo, or D&B?

Every other B2B database indexes companies by headquarters. Search "chemical manufacturers in Indiana" on ZoomInfo or Apollo and you get companies whose HQ is in Indiana — missing the Indiana plants owned by a company headquartered in Minnesota or Germany. Facilities Finder indexes the plant itself. One search on a parent like Greif returns all 118 US facilities across 30 states. That is a structural difference, not a filtering preference.

Who is Facilities Finder for?

Field sales reps and their managers selling equipment, MRO, packaging, chemicals, industrial services, logistics, automation, safety/PPE, and similar categories into manufacturing and industrial plants. If your territory is geographic and your buyers are at the plant — not in a corporate HQ — you are our ICP.

What types of facilities are in the database?

Manufacturing plants, warehouses, distribution centers, and industrial operations across all 50 states. Each facility has an exact lat/long, facility type (plant, branch, HQ, distribution center), building square footage where available, estimated employee count, products made, and waste profile where applicable.

Is there a Chrome extension?

Yes. Open any company's website and the extension instantly shows every real facility that company operates. Useful mid-research when you are on a prospect's site and want to see their full US footprint without leaving the page.

Contacts & Decision-Makers

Who are the contacts?

Plant managers, operations directors, maintenance managers, purchasing, quality, EHS, and other facility-level decision-makers — 25 million+ of them, keyed to the plant rather than to corporate HQ. No factory-floor workers, no HQ marketing staff.

How does contact unlocking work?

Email addresses and phone numbers are initially locked on each contact record. Clicking "Get email" or "Get phone" unlocks the contact through our enrichment provider. Once unlocked, the entire team has lifetime access — anyone on your account who opens the same record sees the unlocked info. You never pay to unlock the same person twice.

How are contacts matched to facilities?

We match each contact's employment domain(s) against the facility's domain and the parent company's domain. That is how we avoid assigning the CEO of a multinational to a single plant, and how we surface the actual plant manager for the location you are working.

How accurate is the data?

Facility records are compiled and cross-referenced across state and federal business registrations, EPA databases, map providers, and company websites, then enriched by our AI. Contact records are kept current through ongoing verification. No B2B database is 100% — we invest specifically in facility-level accuracy, which is where legacy tools are weakest.

Teams & Collaboration

Does Facilities Finder support teams?

Yes. Every Facilities Finder account is a team account. Invite teammates as owners or members, share territories, lists, notes, tags, and statuses. Unlocked contacts benefit the whole team — unlock once, everyone has it.

Who can see what on my team?

Notes, tags, statuses, and unlocked contacts are team-shared — everyone sees them, attributed to whoever created them. Territories, deals, and personal lists are user-scoped by default: members see their own, owners see everyone's. Field reps keep their pipeline private while shared research rolls up to the team.

Can I track deals?

Yes. A built-in pipeline (stages, activities, multi-contact deals, auto-logged stage changes) lives alongside facility search. Deal data is user-scoped for members and visible team-wide to owners, so managers can see the full pipeline without reps losing their working view.

Data & Privacy

Where does the facility data come from?

Public and commercial sources: state and federal business registrations, EPA facility databases, map providers, company websites, permit records, trade publications, and satellite imagery. Everything is compiled, verified, and enriched by our AI before it reaches your search results.

How often is the data refreshed?

Continuously. High-priority records — larger facilities, recently changed operations, new regulatory filings — refresh on a faster cycle than long-tail records.

Is the platform compliant with CCPA, GDPR, and CAN-SPAM?

Yes. Our data is sourced in compliance with applicable privacy and marketing regulations. If you have a specific compliance question for your program, reach out and we will walk through it.

Can I export my data?

Yes. Search results and lists export to CSV. Exports use credits from your account balance.

What happens to my data if I cancel?

Your account data (territories, lists, notes, unlocked contacts) is handled per our Terms of Service and can be deleted on request. See our data deletion page for details.

Plans & Support

How do I get pricing?

Contact our team. We will scope plan details based on seat count, credit volume, and whether you need API access or bulk data delivery.

Is there an API?

Yes. Contact us if you want to push Facilities Finder data directly into your CRM or other internal systems — we will walk through the integration.

How do I get support?

Email our team any time. Response times and dedicated-account-manager availability depend on your plan.

Still have questions?

Our team walks every new customer through the platform and their first territory.