When you find a decision-maker you want to contact, you can unlock their email and phone number using credits.
| Contact Type | Cost | Where |
|---|---|---|
| 1 credit | Web app or Chrome extension | |
| Phone | 10 credits | Web app or Chrome extension |
You can unlock email only, phone only, or both. Each is charged separately. Credits are drawn from your team account's shared credit balance.
Navigate to the People or All Employees tab in the Company Drawer and find the person you want to contact.
Click on the person's name to open the Person Modal.
In the modal:
After unlocking:
Once anyone on your team unlocks a contact:
If you don't have enough credits:
Currently, contacts must be unlocked individually through the Person Modal. Each unlock is a deliberate action.
For bulk contact needs, consider exporting facilities first (1 credit per facility the first time; re-exports are free), then unlocking contacts for priority facilities.
Before unlocking:
Email (1 credit) is much cheaper than phone (10 credits). Start with email outreach, unlock phone for warm leads.
Use tags or notes to track which contacts you've unlocked and the result of your outreach.
Monitor your credit balance. Plan your unlocking strategy based on available credits.
If a contact appears locked but you unlocked it:
Contact data comes from various sources and may occasionally be outdated. If info doesn't work: